Terms + Conditions

Pretty Sweet Pastry Boutique (PSPB) reserves the right to adjust or add to our Terms & Conditions at any time. By placing an order you are offering to purchase a product and are subject to our Terms & Conditions below.

Order Placement & Policy:

Please make sure all details are correct at the time of placing your order. Details are not required to be adjusted by PSPB following final order placement. The contract between the client and PSPB will not be formed until payment is received. PSPB reserves the right to cancel orders at any time, reasons including but not limited to incorrect info, turn around time is less than 48 hours, or payment was rejected. 

All risk of lost and/or damaged goods is the client’s responsibility once product has been delivered (includes if cookie is left outside of home or with concierge in event client is not home to receive it). Once product has been delivered, the care and condition of the product is the sole responsibility of the client. No claim may be made against PSPB for any delays in deliveries based on weather, wrong addresses, changes in delivery time requested, etc.

Given the customizable nature of our products, all orders/changes are considered final when order is placed. You are responsible for verifying that all information is accurate. PSPB is not responsible for any errors in artwork or copy provided by you. Due to the custom, made to order nature of each order, we are unfortunately unable to offer refunds for cancellations. All orders are non-refundable once placed.

Clients acknowledge and accept that orders placed with LESS THAN 48 HOURS NOTICE are non-binding, and we reserve the right to terminate those orders. 

We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even if confirmation email has been sent. At our discretion, we may either contact you for instructions or notify you of such cancellation. We reserve the right to cancel any promotion at any time.

All prices are subject to change without notice. PSPB shall not be liable to you or any third party for any modification, price change, discontinuance of a product or service offered on our website.

The content is provided for your personal use only and may not be copied without prior written consent. PSPB will not be held responsible for any losses, claims, costs, expenses etc. arising from use of our products or website.

Your order is placed once we have received full payment. Payment is non-refundable, and cannot be returned due to perishable items and customized nature of products. if cancelled within the required time frame, 50% of payment can be transferred toward another order.If you are paying by electronic transfer, full payment must be received before your order is processed.

If the order is placed with LESS THAN 48 hours notice and the order is accepted, we reserve the right to charge a rush fee to the product (or delivery) if applicable.

Performance of this agreement is contingent upon the ability of Pretty Sweet Pastry Boutique to complete the agreement and is subject to labor disputes or strikes, acts of God, and other causes beyond our control.

Website Usage:

As with any website, no data transmission over the internet can be redeemed as totally secure. PSPB doesn't accept responsibility if any damage to your system occurs when using our website (eg. viruses, etc.) 

You may receive emails from us while viewing our shop, purchasing a product etc. Automated emails are used as part of the checkout process. 

Product Storage and Safety:

You can select your desired pick up/delivery date and morning or afternoon window for pick up/delivery during the checkout process. We highly recommend that you select a time when someone will be available to accept your package.

If you're picking up or sending someone to pick up on your behalf, it is recommended you prepare your vehicle accordingly. desserts should be transported on a flat surface, free of dirt or anything that can roll into or onto our packaging and damage the cookies. You acknowledge that you have no claim against us if you put our product on a seat, short stop and the product falls onto the floor/is damaged. If you or a representative elect to pick up your order, you assume all liability and responsibility for the condition of the product(s) once they leave PSPB’s possession.

You acknowledge that PSPB is in no way responsible for any damage that may occur due to weather conditions or outdoor locations including heat, humidity or insects. Products should never be displayed in direct sunlight or anywhere sunlight might eventually move.

Food Allergies:

We use ingredients that are manufactured in places that may manufacture products with allergens and cannot guarantee we are fully free of a given allergy. Our products may contain or come into contact with milk, wheat, nuts, soy, eggs, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

Photography:

PSPB reserves the right to take and use our own photos of your custom dessert (or purchased dessert), including those decorated with any artwork or logo you supply to use for promotional, marketing, and social media purposes, including advertising and promotions without any compensation to you. Unless specifically requested in writing not to do so, we reserve the right to display on our social media accounts.

Copyright:

When you send us an image you grant us license to modify, print or otherwise use it in accordance with the details of your order. When you place an order you accept these terms and accept all liability for any consequences suffered by images you supply. When sending content and/or images, you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or any intellectual property of a 3rd party. Companies/organizations providing corporate logos/trademark images – it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law or the necessary permission for reproduction has been obtained.

Feedback:

We welcome your comments about PSPB, however, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Feedback”) sent to us shall be and remain the exclusive property of PSPB. Your submission of any such feedback shall constitute an assignment to PSPB all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the feedback. PSPB is entitled to use, reproduce, disclose, publish and distribute any material you submit, without restriction and without compensating you in any way.